Q: How does it work?
A: When you call Over phone interpreters, a live operator will ask for your language, and for any special instructions. The Operator will then connect you to an interpreter via a 3-way conference.
On the client end, you can utilize a speakerphone, or an inexpensive two-handset phone solution. Clients working “in the field” also utilize cell phones when no regular phone is available.
Q: How do you know a good interpreting service from the rest?
A: One has to be careful: there are new companies sprouting up all over the country claiming that they have qualified interpreters and infrastructure necessary to service your language needs. In weeding out the non professionals from established and professional Over phone interpreters providers, your prospective provider should be able to show at least the following:
• Over 100 languages available, with 24/7 availability: All languages, all the time.
• Languages should be accessible in less than a minute.
• There should be affordable price for any and all languages.
• They must utilize advanced Computer Telephony Integration in their Operations..
• They must have an established quality assurance program that includes extensive oral language testing, monitoring, and review.
Q: Isn’t it always better to have someone in person?
A: There are many instances where it is impractical or unwise to attempt to use an
interpreter in person. In the case of an emergency, a patient and their physician cannot afford to wait for the interpreter to arrive in person, because it may take this interpreter a long time to arrive at the place she/he is expected to do the interpretation job. Besides, if the language to be interpreted is what can be considered a language of limited diffusion, there is also a possibility that no qualified interpreter may be available to come to the location and interpret that language. Thus in such a sensitive case in which confidentiality is of paramount importance, it can be next to impossible to find an impartial interpreter in a small ethnic community. In those and many other instances, an over- the- phone interpreter is the best option.
Q: How long does it take to get an interpreter on the line?
A: Literally, it happens in seconds. Our Advanced Computer Telephony Integration does most of the work behind the scenes, while you speak with a friendly live operator who makes sure that all of your needs are being met to your entire satisfaction. Seconds after the call is initiated, the interpreter is on line with you and ready to interpret.
Q: What if we already have a service in place?
A: You are probably paying too much. Call now and compare.
Q: How do we get started?
A: Just pick up the phone and call for service, or fill out the “Get Information” form and let us know how we can best fulfill your interpretation/translation needs. |
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